Shipping & Returns

Shipping Policy

MALAYSIA

Please take note that all orders placed will be fulfilled within 3-5 business days (excluding weekends and public holidays)

REST OF THE WORLD

Please take note that all orders placed will be fulfilled within 3-5 business days (excluding weekends and public holidays) from the date of purchase. Customers are responsible for any import duties or taxes charged by the recipient’s country and carrier-related fees

NOTE

The recipient will be responsible for any import duties or taxes charged by the recipient’s country and any carrier-related fees. Due to many unforeseen circumstances and customs clearance processes, international shipping may sometimes be delayed. International shipping charges are non-refundable

Refund Policy

WHAT’S YOUR RETURN POLICY?

All skincare sales are final. Due to hygiene & safety concerns, we do not accept any exchanges or returns for skincare items

Exchanges and refunds are not allowed for change of mind or quantity

In the event that a defect item is not replaceable, a refund will be processed via the original payment method for your order

WHAT SHOULD I DO IF I RECEIVE A WRONG PRODUCT OR PRODUCT WITH NOTICEABLE DEFECTS?

Please contact us at callthecubs@gmail.com along with a snapshot of your order ID and someone shall attend to this as soon as possible

WHAT SHOULD I DO IF I WAS WRONGLY CHARGED FOR MY ORDER?

Please contact us at callthecubs@gmail.com along with a snapshot of your order ID and someone shall attend to this as soon as possible. In the event, that the transaction is found to be charged incorrectly, a refund will be processed via the original payment method for your order