FAQ
Absolutely! CUBS products are designed for you and your little ones to wear all day, every day if that’s what you fancy
CUBS products are safe for pregnant women, but for extra peace of mind, consider sharing the ingredient list with your doctor. Safety first!
To enjoy top-notch quality, we suggest using our CUBS products within 12 months after opening. But trust us, you’ll adore them so much, this won’t even be an issue!
Our products are crafted without any fragrances or alcohol to ensure they’re gentle on your skin
Tested on Dads, not Animals! Our CUBS products are 100% cruelty-free, so no furry friends were involved in any testing
CUBS products cater to all skin types. However, if you have sensitive skin or simply want to be cautious, it’s a good idea to review the ingredient list or consult your dermatologist for a second opinion. Safety first!
Discover all the details about our products on their dedicated product pages. If you have more questions or thoughts, reach out via email at callthecubs@gmail.com. We’re here to help!
Our CUBS products are proudly made in Malaysia
Apologies, we don’t have a phone line, but for any questions not covered in our FAQ or social media, just drop us an email at callthecubs@gmail.com. We’re here to help!
Please keep in mind, CUBS products are currently accessible on Shopee Malaysia, TikTok Shop Malaysia and our website
Regrettably, you can only purchase CUBS products for personal use. When you buy our products, you’re agreeing not to resell or distribute them for commercial purposes. If we suspect otherwise, we may reject or cancel the order
For CUBS orders, expect delivery within 3-5 business days from the estimated shipment date. International orders might face delays due to unexpected events and customs. Keep in mind, this doesn’t include weekends and public holidays
Oops! Apologies for the inconvenience. Send an email to callthecubs@gmail.com with your attachment and order ID, and we’ll get on it for you
No confirmation email within 24 hours of ordering? Check your spam folder first. If it’s a no-show, email us at callthecubs@gmail.com with your order ID, and we’ll take a look
Uh-oh! We’re truly sorry for the mix-up. Shoot an email to callthecubs@gmail.com with the subject “Help! I’ve been charged incorrectly for my order!” and attach any relevant details and receipts. We’ll fix this for you
Once everything’s squared away, your refund will hit your account within 14 days. If it doesn’t, shoot us an email at callthecubs@gmail.com and we’ll investigate
Orders from outside Malaysia are billed in US Dollars, Singapore Dollars, Indonesian Rupees, and Brunei Dollars only
Use your provided tracking number to check your order status. If tracking isn’t working, email us at callthecubs@gmail.com with your order details
Sorry, you can’t use multiple promo codes at once
We accept payments from Visa, FPX, Mastercard, Grabpay, Boost, Paypal and TouchnGo E Wallet
Simply sign in and visit “My Account” to view all your website orders in one place
Hey there! Just a heads up, the item price and shipping cost don’t include customs, duties, or taxes for international orders. When your parcel arrives at its destination, any fees are on you, the recipient, to take care of. Sorry we can’t cover these, but we’re here to help if you have any questions!
Currently, we don’t offer next-day delivery. Stay tuned for updates!
Sorry, this option is not available at the moment
Sure thing! Shoot us an email at callthecubs@gmail.com within 24 hours of your purchase. Unfortunately, we won’t be able to assist with orders beyond this time frame
Keep an eye out for a separate email containing your tracking number, usually sent after your confirmation email. If you haven’t received it within 7 working days of your purchase, peek into your spam folder. If it’s still playing hide-and-seek, email us at callthecubs@gmail.com with your order number
Yes we do!